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Macola Software

Macola Software Documentation

Download Center

Professional Services

Implementation
Application Upgrades
Systems Upgrade

Macola Product Settings, Administration, and Use
Crystal and Microsoft SQL Reporting Services – Report Development
F9 - Use
EDI – Set-up and Use
Business Activity Monitoring Event Manager – Set-up, Development, and Use
Warehouse Management
On-site or Remote Web-based

Business Process Assessment: Preparation, Engagement, &
Roadmap Implementation
Forms and Screens

Crystal Reports and Forms
Microsoft Visual Basic for Applications
Microsoft .NET
SQL Scripts and Triggers

Support

iPro offers a dedicated support desk with hours of operation from 8:00 am – 5:00 p.m. Eastern
Contact Support: 706.602.0715 ext. 3281
Email Support: support@ipro-inc.com

Support per Incident

Per incident is basic call/email/fax us when you need us at $150/incident. 

You can have unlimited discussions on the incident until resolved. We will use our remote diagnostic tools when needed and help resolve your issue.

  • 8AM to 5PM EST support hours Monday through Friday (except recognized holidays)
  • 4 hour or less initial response to incoming support calls

Standard Support Unlimited

Standard Unlimited Support works just like Per incident, 

but you get unlimited incidents/calls annually.

  • Unlimited phone, email, and fax support for Macola Progression/ES and related applications
  • Remote diagnostic services including GoToMeeting
  • 8AM to 5PM EST support hours Monday through Friday (except recognized holidays) only
  • 4 hour or less initial response to incoming support calls

Premium Support Unlimited

iPro Premium Unlimited Support is an enhancement over the Per incident and Standard offerings. 

Unlimited calls, support queue priority, value added enhancements like report development, remote updates, and training, just to name a few.

  • Unlimited everything

Address

401 S. Wall Street, Ste 201
Calhoun, GA  30701

Contacts

Email: erpsales@ipro-inc.com
Phone: (800) 736 2738 x2 x2
Support Phone: (706) 602 0715 ext. 3281
Support Email: support@ipro-inc.com

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